Privacy Policy

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1. Introduction to Stone Community Care

1.1 About Stone Community Care

Situated in West Pennant Hills, NSW 2125, Stone Community Care is a provider of comprehensive in-home care, NDIS services, Disability Care, and Aged Care throughout Australia.

We prioritize the confidentiality of your personal data. This Privacy Policy outlines how Stone Community Care manages and processes your personal information.

1.2 Who This Policy Affects

This policy applies to you if you have:

• Engaged with or expressed interest in our services or products.
• Applied for employment with us (excluding those who are or were employees).
• If your personal data is held by us.

If you're unsure about whether this policy pertains to you or if we hold any of your personal data, please contact us using the details provided at the end of this document.

2. Personal Information Collection

2.1 Types of Information Collected

Depending on our interaction, we may collect information such as:

• Your name and date of birth.
• Contact details including your address, phone number, and email.
• Health information.
• Billing information.
• Records of your interactions with us.
• Preferences and interests.
• Feedback on our services.

2.2 How We Collect Information

Information is gathered through various means, including:

• Direct interactions via email, phone, or our website.
• Service applications you submit.
• Directly from you or indirectly through third parties, such as healthcare providers.

2.3 Consequences of Not Providing Information

Without the necessary information, we may not be able to provide you with the requested services or products.

2.4 Purpose of Collecting Personal Information

We collect and store personal information to efficiently deliver our services and products to you.

3. Use and Disclosure of Personal Information

3.1 How We Use Your Information

We use your information to:

• Provide tailored care and services.
• Respond to inquiries and resolve complaints.
• Conduct quality assurance and service improvements.
• Carry out marketing and promotional activities.
• Fulfill legal and regulatory obligations.

3.2 Disclosure of Personal Information

We may share your information with:

• Healthcare providers involved in your care.
• Government and regulatory agencies.
• Our representatives, including legal advisors, where legal or required.

3.3 Direct Marketing

Occasionally, we may inform you about our services or products. If you prefer not to receive these communications, you can let us know.

4. Security and Management of Information

4.1 Protecting Your Information

We store your information securely in both electronic and paper formats, taking significant measures to protect it.

4.2 Accessing Your Personal Information

You have the right to access the personal information we hold about you. Please contact us to request access.

4.3 Updating Your Information

If you believe any information we hold is incorrect or outdated, please inform us.

5. Online Privacy and Security

5.1 Website Security

Our website employs encryption technology to ensure the security of your online transactions.

5.2 Collecting Website Usage Information

We may collect anonymous information about your website usage to enhance your online experience.

6. Contacting Stone Community Care

6.1 How to Reach Us

For any inquiries or questions:

• Phone: 1300 031 381
• Email: support@stonecommunitycare.com.au
• Mail: PO BOX 307, West Pennant Hills, NSW 2125

6.2 Information Handling Complaints

If you have any concerns about how we handle your information, please do not hesitate to contact us.