Frequently Asked Questions

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If you or a loved one is looking into aged care services, then My Aged Care is a great place to start. On this website you can see what services may be available to help you at home, or what to expect if you’re considering an aged care home. You can also find out if you’re eligible and how much it might cost.  Where to start? | My Aged Care 

My Aged Care is your starting point to access government-funded aged care services. Whatever your situation, we can help you get the support you need:

1. You can find out what types of care are available. 
2. You can apply for an assessment and work out what services you are eligible for.
3. You can find service providers near you and understand the costs involved.
4. If you’re already receiving services, you can learn how to manage them..  About us | My Aged Care 

If you’d like to learn about the different types of government-funded aged care services that exist, the help explorer is for you.

You can learn about services by:

• reading stories about people who have accessed aged care and the types of services that helped them
• viewing a service list which explains the types of services available and how they work.  What help is available? | My Aged Care 

 Eligibility is based on factors like your health, how you’re managing at home, and any support you currently receive. You may be eligible for aged care services if you have:

• noticed a change in what you can do or remember
• been diagnosed with a medical condition or reduced mobility
• experienced a change in family care arrangements
• experienced a recent fall or hospital admission, 

and are:

• 65 years or older (50 years or older for Aboriginal or Torres Strait Islander people).

To know for sure if you are eligible, you will need to have an assessment.  Am I eligible for an assessment? | My Aged Care